The client is unable to translate the footer of their website using WPML, despite having successfully translated the header. They are using the 7Up Theme.
Solution:
If you're experiencing this issue, we recommend checking if the Footer post type is set to be translatable. You can do this by navigating to WPML>>Settings>>Post Type Translation. Ensure you perform a site backup first, then set the option for the Footer post type to Translatable – only show translated items and save the changes. Afterwards, attempt to translate the Footer posts to see if the issue is resolved.
For more detailed guidance, please refer to our documentation on translating custom posts: Translating Custom Posts.
If this solution does not apply because it might be outdated or not suitable for your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is unable to activate the OTGS Installer for the WPML plugin on their new server, despite it working on a previous site. They are also unsure if they need to install the String Translation plugin along with the WPML Multilingual CMS for full functionality. Solution: If you're experiencing issues with activating the OTGS Installer, we recommend downloading the plugins manually. You can do this by visiting https://wpml.org/account/downloads/ and clicking on "Download WPML manually" at the bottom of the page. Regarding your query about the String Translation plugin, yes, you need to install it to translate strings from themes and plugins or to handle page builder content.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
