Problem: The client is experiencing issues with saving translations in the Advanced Translation Editor (ATE). They can enter the ATE and pull in new automatic translations, but cannot save them. The 'spinner' icon continues to spin indefinitely after attempting to save translations. This issue does not occur on the staging site, where everything works normally.
Solution: We recommend checking if the issue can be reproduced with the active Redis plugin, as there have been recent issues related to its implementation. If the problem persists, consider testing with the W3 Total Cache plugin, which has a robust Redis implementation.
If this solution does not seem relevant to your situation, please open a new support ticket with us, and we will be happy to assist you further.
Problem: The client is experiencing issues with their site breaking when viewing content in a specific language. Solution: We identified a conflict between the "Multi-Carrier Shipping Plugin for WooCommerce" and WPML, where the plugin uses an array in a PHP GetText Call that WPML cannot translate or where trying to translate the string can result in unexpected issues. We suggested two possible solutions: 1. Provide us with the latest version of the plugin for testing, so we can recreate the error on a test site and escalate the issue internally. 2. If providing the plugin is not possible, inform the plugin author about the specific PHP error and the line of code causing it:
We use cookies to optimize our website and services. Your consent allows us to process data such as browsing behavior. Not consenting may affect some features.
Functional
Always active
Required for our website to operate and communicate correctly.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
We use these to analyze the statistics of our site. Collected information is completely anonymous.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
These cookies track your browsing to provide ads relevant to you.
