Problem: You are updating to the latest WPML on a server with a case-sensitive filesystem (e.g., Ubuntu) and encounter a file/folder naming issue with the Yoast/whip vendor library. The folders are named lowercase on disk, but the code refers to them with capitalized names, causing a 500 Critical Error due to libraries not loading. Solution: If you're experiencing this issue, we recommend checking if you are using an older version of the files that might not have been overwritten during the update. In WPML version 4.6.13, the folder names should match the case used in the code. You can verify this by comparing your current folder structure with the official repository at Yoast/whip Configs and Yoast/whip Facades. If the mismatch persists, creating symbolic links from the uppercase to lowercase versions as a temporary fix might be necessary, but this is not a long-term solution.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: When attempting to send a page for automatic translation, the process does not complete and instead continuously spins. Additionally, when checking the Jobs tab, an error message appears stating 'The Advanced Editor jobs synchronization has failed'. This issue occurs while working on a local machine. Solution: We have identified that the problem might be due to an extra language ('en-us') assigned to your profile but not configured on the site. To resolve this, you can either: 1. Execute the following SQL command to adjust the language settings:
UPDATE `wp_usermeta` SET `meta_value` = 'a:2:{s:2:"en";a:1:{s:5:"fr-ca";i:1;}s:5:"fr-ca";a:1:{s:2:"en";i:1;}}' WHERE `meta_key` = 'wp_3_language_pairs' AND `user_id` = '1'
2. Alternatively, you can re-add or create the language with the code 'en-us' in WPML under Languages -> Add/Edit Languages. Please try these solutions and let us know if the issue is resolved.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
