Problem: The client is experiencing an issue where the menus disappear from the 'Appearance' section in WordPress, displaying only 'Create your first menu below', despite already having menus. Additionally, switching the website's language sometimes shows all the menus, but this is inconsistent and depends on the language, specifically Norwegian in this case. Attempts to use WP-menu sync have resulted in crashes, and the menus sporadically reappear and disappear. Solution: We recommend trying to synchronize the menus again. However, it's crucial to ensure that you have a backup of your current menu settings before proceeding to avoid any loss of configuration. If you have a backup, we can attempt to restore and fix the menus without using the menu sync feature, which seems to be causing instability. If the issue persists or if you do not have a backup, please visit the WPML support forum for further assistance.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket.
Problem: The client is experiencing a lot of deprecated messages in their log files. Solution: We recommend ensuring that you have a backup of your site before making any changes. It appears that the memory limit in your WordPress setup might be incorrectly configured. You should set the WP Memory Limit in your
wp-config.php
file by adding the following lines:
define('WP_MEMORY_LIMIT', '512M');
define('WP_MAX_MEMORY_LIMIT', '512M');
Please insert these lines right before the "/* That's all, stop editing! Happy publishing. */" line in the
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client is experiencing multiple issues with WPML. Sometimes, when editing posts, a message appears indicating that the WordPress editor is being used, despite the client never switching from the WPML editor. Additionally, when duplicating pages to a different language, WPML options such as the 'Translate Independently' button disappear. The client also encounters critical errors during plugin updates, with logs showing only deprecated errors. Solution: We recommend the following steps to address the issues: 1. Ensure that you are not inadvertently using the WordPress editor to edit translations that were originally created with the WPML Translation Editor. This could lead to the unexpected message about using the WordPress editor. 2. If the problem persists, please provide detailed information about the deprecated messages and the critical errors you are encountering. This will help us in diagnosing the issue more accurately and possibly creating new support tickets to resolve each specific problem.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: You are developing a WooCommerce store and have created a staging website to upload a large number of products. You have successfully uploaded products for both the 'Global' and Swedish pages and can see the products and their translations. However, when you go to the Swedish store and select a product category, the page loads with 'Nothing found'. This issue does not occur on the Global page. The post card archives are not working on the Swedish page. Solution: 1) We recommend that you follow this guide when importing your content. 2) To prepare the files correctly before importing the products, please check this guide.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
