Problem: The client is unable to update WPML on their 11 websites due to errors indicating that the site's registration is not valid and that there is a connection issue preventing communication with wpml.org. Solution: We conducted a test using cURL to connect to the WPML API from the client's server, which failed, indicating a possible issue with the server or network settings. We recommend: 1. Consulting with your hosting provider to ensure that there are no restrictions preventing outgoing communications to wpml.org. 2. Verifying that your server's firewall or security settings are not blocking connections to external servers, specifically wpml.org.
If these steps do not resolve the issue, we suggest checking the known issues page and confirming that you have the latest versions of themes and plugins installed. If the problem persists, please open a new support ticket.
