Problem: The client was facing issues with WPML not translating wpforms and a widget called 'hotspots' on their main page. Solution: We resolved the issue with the 'hotspots' widget by adding custom XML configuration to the WPML settings. Here is the code we used:
Please update the home page translations and check if the widget translates correctly.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You have installed WPML and its add-ons but are unable to find a way to install the Media Translation add-on from your WordPress dashboard. Solution: If you're experiencing this issue, we recommend trying the following steps: 1. Navigate to Plugins → Add New in your WordPress dashboard and select the Commercial tab. Here, you can use our installer to add the Media Translation add-on. 2. Alternatively, you can manually download the Media Translation add-on as a .zip package from your WPML account by selecting Download WPML manually, and then upload it to your site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client was unable to change their site from development to production due to a persistent message and was unable to refresh or remove the 'development site' notice. Solution: We recommended the client to: 1. Ensure a full backup of the site. 2. Add the following code snippet to the theme's
to trigger the code and remove the WPML site key. 4. After confirming the key has been removed, delete the code snippet from the
1
functions.php
file. 5. Attempt to register WPML again with a new key. In a separate attempt, we also suggested: 1. Deactivate the WPML plugin from the individual site within the network. 2. Activate the WPML plugin network-wide through the WordPress network admin dashboard. 3. After activating WPML network-wide, unregister the site using the network URL provided.
If these solutions do not apply or are outdated, or if you're still experiencing issues, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please open a new support ticket with us.
Problem: The client is trying to translate multiple WPForms on their website. They have activated the translation for WPForms, but when they go to Translation Management, they can only see one form available for translation instead of all five.
4. We clarified that the existing tickets shared are related to the same issue of WPForms not being visible in WPML > Translation Management and asked the client to confirm if this is the issue they are experiencing.
If this solution doesn't look relevant, please open a new support ticket here: WPML Support Forum.
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