Problem: After reinstalling WPML, the client encountered an error where a necessary folder for storing .mo files was not being created, and thus, the folder was not writable. This issue persisted even after the hosting company attempted to intervene by increasing site memory and manually adding the folder. Solution: We recommended manually creating the folder path for WPML's .mo files using an FTP program or through the admin control panel. This step ensures that the folder exists and can be checked for the correct writable permissions. Additionally, we suggested running a troubleshooting tool available at WPML's troubleshooting page to resync translations and verify if automatic translation functions correctly after these adjustments.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your current setup, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket with us for further assistance.
