Problem: The client is experiencing an issue where the reset password URL works normally in the English dashboard but shows 'File not found' in the Chinese dashboard on a website using the Traveler theme without WooCommerce. Solution: We recommended checking if the issue persists in a staging environment using the default Twenty Twenty-One theme. Additionally, since the client is using an Nginx server and has enabled the translation of the Login and Registration pages in WPML settings, specific adjustments for Nginx servers are necessary. We advised following the guide on Nginx server settings for WPML, which can be found here: https://wpml.org/faq/nginx-server-settings/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to translate your website theme strings into Chinese using WPML, but after updating WordPress to version 8, the translations are not appearing. Solution: First, check if this issue started after updating to WordPress 6.7. If so, we recommend reading the errata on missing translations on the front end: https://wpml.org/errata/missing-translations-on-front-end/. Additionally, we have released another errata that includes a manual fix for WPML > String Translation. This fix should be applied manually until the upcoming update for WPML String Translation resolves this issue. You can find the errata here: https://wpml.org/errata/wordpress-6-7-mo-files-not-loaded-and-leading-to-missing-translations-on-front-end/.
If the solution provided does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
