Problem: If you're experiencing issues with your mobile menu where items such as terms of conditions, shipping, return conditions, etc., are not translated into Finnish and are missing, even though they work in English, the problem might be due to the Finnish language pages being in Draft mode. Solution: We recommend you to edit the page in English, switch to Finnish, and then publish the translation page. After doing so, please recheck the issue to see if it has been resolved.
If this solution does not apply to your case, or if it's outdated, we suggest opening a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: The client's website's main language is English, and they have a secondary language, Finnish. The texts in the Slideshow banner, which were added using the Woodmart theme, do not automatically translate to Finnish when switching languages. Solution: We recommend setting the Woodmart Slider Post type to be translatable and then activating the Automatic Translation feature for this specific post type. For detailed instructions on translating Woodmart sliders, please refer to the following guide:
If after following these steps the issue persists, we encourage you to open a new support ticket. It's also important to note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The client's website has two languages, English as the primary language and Finnish as the second language. The issue is that when clicking on product categories in the header on the Finnish version of the site, the language switcher does not appear, and users cannot switch between languages.
Solution: First, we noticed that the link from the menu goes to a non-existing category page, which is why the language switcher was not appearing. The correct link should use the 'tuote-osasto' slug instead of 'category'.
We advised the client to: 1. Go to the Finnish menu and adjust the URLs manually. 2. If it's a regular WordPress menu, edit it from Appearance → Menus, and select the second language next to the pencil icon. For more details, see our documentation on translating menus.
Additionally, we ran WPML > Menu Sync, and it resolved the issue. We also suggested that the client manually adjust the Finnish category names to be shorter if they are too long and causing layout issues.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Problem: The client reported that when their site is in Finnish, and they open one of their products, it doesn't show a dropdown menu to select the English language.
Solution: We first confirmed that the language dropdown was available on the category archive page but not on the specific product category page the client mentioned. We then asked the client to confirm if the problematic URL was indeed referring to a different section that had its English version available, as this could be the reason why the dropdown was not appearing. We also requested the client to provide the English URL for the problematic page if available, as English was their default language.
If the solution provided here is not relevant to your case, either because it's outdated or not applicable, we recommend opening a new support ticket. We also highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
