Problem: The client is experiencing issues with permanently deleting media files in a multilingual WordPress site managed with WPML. The media files, once translated, cannot be deleted unless they are removed in every language. Solution: To ensure that media files are deleted across all languages when removed from the original language, follow these steps: 1. Navigate to WPML -> Settings -> Posts and pages synchronization. 2. Select the 'When deleting a post, delete translations as well' option. 3. Click the 'Save' button. This setting will synchronize the deletion process across all languages, meaning that deleting an image in the original language will also remove its translations.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
