Problem: You are trying to translate the Size Guide shortcode from the CommerceKit plugin, which is associated with the Shoptimizer theme. However, the Size Guide link (icon and text) is not displaying on the translated pages. Solution: We recommend checking the settings of each translated Size Guide to ensure that it is correctly applied to the corresponding translated products. You need to edit the translated Size Guide and select the appropriate translated product for the changes to take effect.
If this solution does not resolve your issue or seems outdated, please visit our known issues page to check for any related issues. Also, ensure that you have the latest versions of your themes and plugins installed. If the problem persists, we encourage you to open a new support ticket with us for further assistance. You can do so here: WPML support forum.
Problem: The client was experiencing an issue where a deleted size variation and attribute from a product were still appearing in the Danish translation of the product, showing a variation dropdown field without values.
Solution: We recommended that after deleting an attribute from the default product and updating the translation, the attribute in the translated product should also update accordingly. If the issue persists, we advised the client to clear the caches on their site and browser again. We confirmed that upon checking the client's product, the "Size" variation was no longer visible on the product page or the single product page in the Danish version, indicating that the issue might have been resolved.
If you're experiencing this issue, we recommend you try clearing your site and browser caches once more. If the problem continues, please don't hesitate to contact us for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the solution provided here is irrelevant due to being outdated or not applicable to your case, please open a new support ticket with us. You can reach the WPML support forum here: https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to translate a heading ('Recently added') in the search modal popup and the Upsells heading ('Customers also bought') on the single product page. These strings are not appearing in the WPML String Translation interface. Solution: 1. We recommend scanning the theme for new strings at WPML > Theme and Plugin Localization. 2. For the 'Recently added' string, it needs to be edited directly inside the Customizer and saved. 3. Then, navigate to WPML > String Translation > Translate texts in admin screens (link at the bottom of the page) to register the string for translation. For detailed steps on finding and translating strings that do not appear on the String Translation page, please refer to our documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client was experiencing an issue where changes made to translations in the WPML translation editor were not being reflected on the front end of the website. Solution: We recommended the client to check if the issue was cache-related. After the client cleared the cache, the translations were successfully updated on the front end. If you're experiencing a similar issue, we suggest clearing your website's cache. If this doesn't resolve the problem, please open a new support ticket with us.
Problem: If you're experiencing issues with translating product variation images on your WooCommerce site using the Shoptimizer theme and Commercekit plugin, where the image thumbnails for variations are not carried over to the translated version, and instead, the default text button option is displayed, we have a solution for you. Solution: First, ensure you have a backup of your database and website. Then, follow these steps:
1. Edit the file
This code change should allow the swatch images to be displayed on the translated product pages.
If this solution doesn't seem relevant to your issue, please don't hesitate to open a new support ticket. You can do so by visiting our WPML support forum.
