Problem: The client wanted to change the URL format for the Arabic language version of their website from a subdomain (https://ar.cosmetology.ae/) to a directory (https://www.cosmetology.ae/ar) without losing their current work. Solution: We advised the client that they can change the language URL format by navigating to WPML > Languages > Language URL Format. We provided a link to the relevant documentation: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/. Additionally, we recommended creating a full website backup before making the change to ensure safety, but assured them that the process should work without any issues.
If you're experiencing a similar issue, we recommend you follow these steps and also ensure that you have a backup of your website. However, please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after checking the related known issues at https://wpml.org/known-issues/ and confirming that you have the latest versions of themes and plugins installed, the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML support forum.
Problem: The client was experiencing a 404 error on the Arabic version of their website when Object Cache Pro was enabled. Clearing the cache temporarily fixed the issue, but it would reappear.
Solution: First, we recommended checking for any manual redirection rules set within plugins or code and deleting them. Then, we advised the client to: 1. Navigate to the root directory of the site using the File Manager in the hosting control panel. 2. Locate the '.htaccess' file and open it in an editor. 3. Backup the contents of the '.htaccess' file by saving it on the computer. 4. Replace the '.htaccess' rules with the default WordPress rules found here: https://wordpress.org/documentation/article/htaccess/#basic-wp 5. Save the changes and clear the caches from the site, browser, and server. 6. Try to access the Arabic version of the homepage. If the issue persisted, we suggested going to 'Settings > Permalinks' in the WordPress Dashboard and saving the permalink structure without making any changes.
If the solution provided is not relevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us for further assistance.
Problem: The client added a custom language and encountered an error stating that content in this language cannot be automatically translated unless mapped to a supported language. Solution: We recommend duplicating the content from English and Arabic to the respective custom language. It is important to understand that automatic translation is not possible when the original language and the target language are the same. To resolve this issue, you should map your custom secondary language to your site's default language. For detailed instructions, please refer to our documentation on Using Automatic Translation with Custom Languages.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our forum.
