Problem: Unable to select a translator in WPML Translation Management Dashboard, despite being listed as one, and you do not receive any error messages. Solution: We recommend following these steps after ensuring you have a backup of your site: 1) Navigate to WPML>>Translation Management>>Translators tab. 2) Delete the current translator. 3) Clear all types of caches and refresh the page. 4) Add yourself as a translator. 5) Return to WPML>>Translation Management. 6) Select a post or page and try to send it for translation.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
Problem: The client is managing two websites and is interested in using WPML's Payment Transfer feature, which is available for the €39 license but not for the €99 Multilingual CMS package. They inquired about the benefits of using this feature for the Multilingual CMS package, how the payment transfer process works, and whether it is possible to transfer the payment twice to the same client. Solution: We explained that the payment transfer feature is generally intended for transferring a single site to a client. For clients managing multiple sites, we recommended subscribing to the WPML Multilingual CMS license, which allows registering multiple sites under one account. This approach requires deleting the sites from the original WPML.org account before registering them under the new client's account. We also provided links to relevant documentation and videos for further guidance:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
