Problem: The client experienced unexpected high usage of 60,000 credits for translating nine pages using WPML. The issue arose because the plugin translated pages that were already in English, leading to unnecessary credit expenditure. Solution: We explained that WPML needs to be set up with a single default language before adding translations. If the site already contains multiple languages, WPML might not recognize the existing language correctly and could translate content unnecessarily. We recommended checking the WPML > Translation Management > Tools section to view a usage report, which shows detailed information about translated pages, the translation engine used, and the credits spent. Additionally, we provided links to change the automatic translation engine (how to change automatic translation engines) and a cost calculator (calculate your cost). We also credited 30,000 credits back to the client's account to compensate for the misused credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
