Problem: You are trying to translate media captions and the widget FAQ on your homepage but the translations are not appearing. Solution: First, ensure you perform a full backup of your site. Next, update your Elementor plugins and all WPML plugins to the latest versions. You can do this in your WordPress admin under WP > Plugins > Add New > Commercial Tab. After updating, clear the Elementor cache by navigating to the Elementor tools page in your WordPress admin. Once these steps are completed, recheck if the translations appear.
If the issue persists or if this solution becomes outdated, we recommend checking the related known issues and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket.
Problem: The client is experiencing issues with translating image captions and fixing link errors using WPML. Specifically, translated image captions do not appear on the frontend, and multiple links incorrectly lead to Greek pages instead of English ones. The issues seem related to custom widgets from UDesign and Elementor not being translatable with the WPML Translation Editor. Solution: 1. Ensure that all components (WordPress, Theme, Plugins) are updated. This can resolve some issues related to compatibility and functionality. 2. For the custom widgets that are not translatable, a complete XML configuration is necessary. 3. We recommend setting up a WPML test site to safely test solutions without affecting the live site. This allows us to recreate the issues and potentially escalate them to our compatibility team if we confirm they are general issues.
If these steps do not resolve your issues, or if the solution seems outdated or irrelevant to your case, please visit our known issues page and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
Problem: The client is facing issues with translating button links on their website, which continue to display in Greek despite changes made in the translation management. Additionally, there are problems with pages appearing broken and missing elements when compared to their Greek versions, particularly with custom Elementor blocks. Solution: We identified that the issue stems from using the udesign theme, which currently has known compatibility issues with WPML. To address the translation of custom Elementor blocks and widgets that are not being recognized by WPML, we recommend following the workaround provided in our errata page. Please visit https://wpml.org/errata/u-design-theme-blocks-and-widgets-not-translatable/ for detailed steps on how to register these elements manually.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to translate sections of the Elementor editor on your site using WPML. Solution: If you're experiencing this, we recommend defining the section as a template. Then, use the Translation Management in WPML to filter and translate these templates. For more details, please refer to our documentation on Translating Elementor Templates with WPML.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate button elements on your website using WPML but are unable to do so. Solution: We recommend following the ongoing support provided by our team member, Mihai, who is already assisting you with this issue. You can follow the progress and interact directly on the WPML forum through this link: WPML Forum Topic.
If this solution becomes irrelevant due to updates or if it does not address your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client was experiencing an issue where links that were previously translated using WPML and Elementor reverted back to their original language. Despite the XML code being intact, the translated links disappeared.
Solution: We recommended the following steps: 1. Navigate to WPML -> Settings -> Custom XML Configuration tab. 2. Replace the existing XML with the new provided XML.
<wpml-config>...</wpml-config>
3. Save the changes. 4. Edit the homepage in the original language, make a small change to the content, save the changes, and update the translation.
If the issue persisted, we suggested editing the XML code to change a specific line from:
Then, save the changes and update the homepage in the original language and the translation.
If the solution provided here is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
