Problem: The client was unable to use the WPML system to translate new or edited content. They had activated the 'Pay-as-you-go' option but still had 588 credits left from a prepaid plan. The system required 1004 credits for a new article, and the client was unsure if it could use the remaining prepaid credits to cover the difference. Solution: We resolved the issue by first fixing a stuck translation from Polish to English. We then restarted the 'Translate Everything' option in WPML -> Translation Management by pausing it and pressing the 'Start automatic translation' button again. We chose to translate both new and existing content. This process first used the existing credits and then switched to the 'Pay-as-you-go' system. Now, the client can continue translating their site.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
