Problem: You are experiencing issues with redirects on your multilingual site, where users and Google bots are redirected to the incorrect language domain when visiting old URLs with language parameters. This problem arises after moving each language to a separate domain. Solution: Our investigation confirmed that WPML does not trigger redirects between languages when 'display as translated' mode is used. Instead, the same product is displayed on all language URLs without altering the slug or structure. We recommend implementing custom redirection rules in your redirection plugin or .htaccess. For example:
This approach depends on how your server handles redirects and the availability of target slugs. Additionally, check any server-level rewrites or caching layers that might enforce canonical redirects. If further customization is needed, consider contacting one of our certified partners: https://wpml.org/contractors/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance.
Problem: You need to configure WPML to use a different domain for the French language while keeping other languages under the existing domain. However, when trying to save the settings, the 'Auto sign-in and sign-out users from all domains' feature keeps spinning and does not complete. Solution: We have identified that the issue arises because you are trying to mix different URL formats for different languages, which is not supported by WPML. Specifically, you cannot use both 'Languages in directories' and 'A Different Domain per Language' simultaneously. To resolve this, you should choose one URL format for all languages. If you decide to use different domains for each language, ensure that all languages are set up in this manner without mixing with directory-based URLs.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to register WPML on their site but encounters a connection error stating 'Unable to get data from service. Detailed error: cURL error 28: Operation timed out after 45001 milliseconds with 0 bytes received.'
Solution:
If you're experiencing this issue, it might be due to a temporary problem blocking the connection to our servers. We recommend trying the workaround suggested in a similar case. Please ensure to back up your site before proceeding. You can find the detailed steps here: WPML support forum post.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing issues with media attachments not automatically uploading to custom product galleries in the translated versions of their 'Accessories' custom post type. Despite images appearing translated in Media Translation, they are not uploaded to corresponding posts. Solution: We recommend the following steps to potentially resolve the issue: 1. Navigate to WPML → Settings → Custom Fields Translation. Activate the option "Show 'Multilingual Content Setup' meta box on the edit screen" and save your changes. 2. Go to the "Accessories" post type and edit a custom post. 3. While editing, scroll down to the bottom of the "Custom Fields" section. 4. Click on "Show system fields" to locate the related fields.
5. Set those custom fields to "Copy".
Please note that the plugin used for the custom post type has not been tested for compatibility with WPML, which might lead to compatibility issues. Check the plugin's compatibility at this link.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are managing a multilingual WooCommerce site using WPML and have encountered an issue where some taxonomies are forced to be untranslatable, as indicated by a message in wp-admin. Solution: We recommend navigating to WPML > Settings > Taxonomies Translation and selecting the option that allows taxonomies to be translatable. This adjustment should remove the message about untranslatable taxonomies in wp-admin and resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket for further assistance. You can do so at WPML support forum.
