valentinB-22

Problem:
The client is considering recreating their existing website and wants to understand the implications for their current translations.

Solution:
If you're planning to recreate your site, you might not need to redo all translations provided that:

• The URL of the site remains the same.
• The site is registered under the same WPML account, even if using a different site key.
• The content that was previously translated remains unchanged.

If you used the Advanced Translation Editor (ATE) or automatic translation before, your translations are saved in Translation Memory. This means if the same sentence is sent again for translation, it will be reused.

However, be aware of potential issues:

• Changes in design that alter the content could require new translations.
• Changes in style or design elements that affect the visual presentation but not the content might also need updates.

We recommend testing these changes on a staging site before applying them to your live site.

If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum.

Problem:
The client reported that WooCommerce product images and some section images were not displaying after translating the site into multiple languages. Additionally, certain sections were not displaying correctly on the homepage in languages other than French.
Solution:
Firstly, we addressed the issue with the WooCommerce product images not displaying. We identified that the custom field for the category image was incorrectly set. We recommended setting 'thumbnail_id' to 'Copy' in WPML -> Settings -> Custom Term Meta Translation. The client needed to edit each product category in French and re-save it to automatically copy the image to the translated categories. It was also important to flush the cache memory after completing these steps.

For the sections not displaying correctly, the issue was with an Elementor element that needed registration for translation. We provided guidance on registering the custom Elementor widgets for translation by following the guide at https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/. Additionally, we provided the necessary XML code to be added in WPML -> Settings -> Custom XML Configuration tab:

<wpml-config><elementor-widgets><widget name="woocommerce-products"><fields><field>query_include</field><field>query_include_term_ids</field><field>query_exclude</field><field>query_exclude_ids</field><field>rows</field><field>products_related_products_title_text</field><field>products_upsells_title_text</field><field>products_cross_sells_title_text</field></fields></widget></elementor-widgets></wpml-config>

The client was advised to update the translated versions of the homepage for the changes to take effect.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at https://wpml.org/forums/forum/english-support/.