dosvisual.com

Problem:
The client was trying to translate the phone number in the header content from Catalan to Spanish and English using the Avada theme options, but the translations were not displaying correctly. The string was translated in WPML String Translation, but the issue persisted with incorrect translations showing or the fields being empty.

Solution:
1. Navigate to Avada-> Options-> Header.
2. Switch the language using the top admin bar.
3. Enter the translated phone string for the respective language.
4. Save the settings.

Additionally, the English string was incorrectly flagged as Catalan in the String Translation. We corrected the source language, which resolved the issue.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the problem persists, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.

Problem:
Client is unable to see the translated postcards element category filters on the English version of their website. The filters are not displaying, and manual fixes are not permanent as they get reset randomly.

Solution:
If you're experiencing issues with translating postcards element category filters and they are not displaying on your translated pages, we recommend adding custom XML configuration to your WPML settings. Here are the steps to follow:

1. Navigate to WPML -> Settings.
2. Add the following code to the Custom XML Configuration section:

<wpml>
  <shortcode>
    <tag>fusion_post_cards</tag>
    <attributes>
      <attribute type="media-ids">post_card</attribute>
      <attribute type="taxonomy-ids">include_product_cat</attribute>
    </attributes>
  </shortcode>
</wpml>

3. If you already have existing content in the Custom XML Configuration, ensure you add this within the section.
4. Update the page in the original language that contains the postcard.
5. Edit the translation and check if the content appears in the translation editor. If not, use the search function at the top of the advanced translation editor.
6. After saving the translation, verify if the translation is visible on the frontend.

For more details on how to use custom XML configurations, please refer to our documentation: WPML language configuration files.

If this solution doesn't seem relevant to your issue, please don't hesitate to open a new support ticket with us for further assistance.