dosvisual.com

Problem:
The client was experiencing issues with WPML not translating the 'post-card' element filters in the Avada theme, despite the post-card and all tags-categories being translated. Additionally, the client could not translate the 'all' filters button, the 'More...' buttons, and the button hover texts on the header's layouts.

Solution:
We corrected the configuration for the filters in the Spanish language setup. We also advised the client that our support policy allows handling only one issue per ticket to maintain focus and efficiency. Therefore, we split the tickets to address each issue separately:
1. For the 'all' and 'More...' buttons, we created a separate ticket: https://wpml.org/forums/topic/cannot-translate-all-filters-button-and-the-more-buttons/
2. For the button hover texts translation, another ticket was created: https://wpml.org/forums/topic/cannot-translate-the-button-hover-texts/
We applied a custom XML configuration to potentially solve the issue with the filters not translating correctly. The client was asked to translate the English language page to see if it resolves the issue of overwriting the filters in the Spanish language.

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>fusion_post_cards</tag>
      <attributes>
        <attribute type="media-ids">post_card</attribute>
        <attribute>include_category</attribute>
        <attribute>include_post_tag</attribute>
        <attribute>exclude_post_tag</attribute>
      </attributes>
    </shortcode>
    <shortcode>
      <tag>fusion_post_cards</tag>
      <attributes>
        <attribute type="media-ids">post_card</attribute>
        <attribute type="taxonomy-ids">include_product_cat</attribute>
        <attribute type="taxonomy-ids">include_post_tag</attribute>
        <attribute type="taxonomy-ids">exclude_post_tag</attribute>
      </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

Problem:
The client is experiencing issues while translating a page from English to Spanish using the new ATE interface. The problems include the inability to complete the translation due to formatting markers, parts of the translation resetting upon reopening, and the old ATE interface ignoring

<br />

markers and splitting paragraphs into multiple lines.
Solution:
We have resolved the initial issue with the HTML markers. However, the new editor still erases text line breaks when the "I prefer bigger segments" option is selected, affecting both normal text and text within the Toggle element. To address the issue with the line breaks, we have created a new support ticket which you can follow here: https://wpml.org/forums/topic/split-line-breaks-in-new-ate/

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.