Problem: The client is experiencing issues with translating product-level custom attributes for a variable service across multiple languages. Specifically, the Italian (IT) and Spanish (ES) product pages do not display the variation options, only showing the placeholder. Additionally, in the admin panel, the attribute dropdown shows the label instead of the option values, and the field is locked. Solution: We recommend following these steps to resolve the issue: 1. Create a full site backup. 2. Update any outdated plugins or themes, especially the WPML plugins. 3. Flush any cache memory that might exist. 4. Run the WCML troubleshooting steps related to the product variations as described in this guide: WPML Troubleshooting Options. 5. Edit the product in the original language, make a small change to the variations, save the changes, and update the translations. 6. Double-check if the issue has disappeared.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: You are trying to set up translated category bases for different languages in WooCommerce, such as /product-category/ in English, /produkt-kategorie/ in German, /categoria-prodotto/ in Italian, and /categoria-producto/ in Spanish. However, all languages are incorrectly using the French base '/categorie-produit/', leading to 404 errors. Solution: We recommend taking the following steps to resolve this issue: 1. Ensure you back up your site for safety reasons. 2. Update all WPML plugins, including WooCommerce Multilingual & Multicurrency, to their latest versions. This update should address the issue with category base translations. For more detailed information, please visit the errata page: https://wpml.org/errata/product-category-links-do-not-use-translated-slugs/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where special characters like the en dash (–) are being replaced by a regular hyphen (-) in translations using WPML. This alteration occurs regardless of the translation method used, affecting the intended formatting of product titles and descriptions.
Solution: We conducted detailed tests using both automatic and manual translations across different language pairs and translation services. Here are the findings: 1. When using PTC for translations, the issue does not occur. The en dash remains unchanged in both the Advanced Translation Editor (ATE) and on the frontend. 2. When using DeepL, the en dash is replaced by a regular hyphen in the ATE, but it displays correctly as an en dash on the frontend. This inconsistency is due to DeepL's internal grammar rules, which we cannot alter.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum.
