Problem: The client was trying to set up a multicurrency feature on their Polish website using WPML, expecting the currency to change from PLN to EUR when switching the site language to English. However, the currency did not change as expected, and instead, the price value slightly altered. Solution: 1. We advised the client to ensure they followed the steps for setting up multicurrency per language as outlined in our guide: Multi-Currency Support in WooCommerce. 2. We requested access to the site to troubleshoot and confirm the setup. 3. After troubleshooting, we found that the currency was working correctly when the site was set to a minimal installation (only essential plugins and a default theme). 4. We suggested the client reactivate their theme and plugins one by one to identify which one might be causing the issue. 5. We also checked if a known workaround related to the WooPayments plugin was applied, which could be found here: WooPayments Country Availability Changes.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
