Problem: You are experiencing an issue where images on translated pages disappear after making changes to the default language pages. Despite previous attempts to resolve this by updating page versions and adjusting WPML media settings, the problem persists. Solution: 1. Navigate to WPML → Settings → Media Translation. 2. Temporarily disable the option 'Automatically detect best options for translating image texts'. 3. Select 'Setup manually'. 4. Enable 'Duplicate image texts (alt, caption, title) for all featured images to all languages' for Existing Content. 5. Click 'Start the Process'. 6. Re-enable 'Automatically detect best options for translating image texts'. 7. Ensure your hosting environment is using a recent version of PHP, as older versions might contribute to this issue. 8. After transferring to a new host or updating PHP, resynchronize WPML by clicking the update button in your WordPress dashboard.
If this solution does not resolve the issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are experiencing issues with untranslated URLs and a misalignment between the translation interface and the actual content displayed on the front page. Solution: For the untranslated URL, we recommend setting WPML to automatically generate translations from the title. You can do this by navigating to WPML > Settings, scrolling down to 'Translated documents options', and under 'Page URL', selecting the 'Translate' option. For detailed guidance, please refer to our documentation on translating page slugs. If the translation misalignment issue persists, it might be due to outdated or incorrect settings. We suggest checking for any discrepancies in your translation management settings and updating them accordingly. If these steps do not resolve your issues, please consider opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please do not hesitate to contact us by opening a new support ticket at our support forum.
Problem: The client is facing two issues: the language list on the homepage is not fully displaying, and images in the "Projects" section disappear when switching from English to other languages. Solution: To address the image disappearance issue in the "Projects" section across different languages, follow these steps: 1. Open your projects and navigate to the Multilingual Content Setup. 2. Go to Custom Fields and locate
vw_industrial_pro_posttype_team_featured
. Set this to "copy". 3. Open the primary language (English) project page and click "Update". This action will copy the featured image from the primary language to your secondary languages. You need to manually update each project in the English language by clicking "Update".
If this solution does not resolve your issue or seems outdated, or if it does not apply to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is experiencing issues where translations are visible in the Advanced Translation Editor but do not appear on the page or in the WordPress Editor. Fields remain blank in the WordPress Editor, and no text displays on the frontend, despite settings being correctly configured and translations being visible in the Advanced Translation Editor. The goal here is to create translations on the WordPress Editor. Solution: We recommend switching the translation method to the "WordPress Editor" for resolving this issue. Here are the steps to follow: 1. Visit any original page or post, and in the right sidebar, set the translation method to "WordPress Editor". 2. A dialog will appear allowing you to apply this setting to the current content, all content of the same type, or all the site's content. 3. Set ACF Field Groups to "Different fields across languages" and ensure these groups are marked as "Not translatable" in WPML's Post Types Translation settings.
This solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is developing a website and received a notice from WPML about a change in the site's URL. The client is unsure which option to select regarding whether the site has moved or is just a copy. Additionally, the client is planning to move the website to production soon and seeks guidance on using WPML without issues in the new environment. Solution: We confirmed the alias domains linked to the client's development site URL, which explained the WPML notice. We resolved the immediate issue through troubleshooting. For the upcoming site migration to a new domain, we advised the client to follow the steps in the WPML documentation on using the Advanced Translation Editor during site moves or copies. This includes completing the migration wizard, which can be found here: Completing the Migration Wizard.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client reported that additional variation gallery images were not appearing in the Arabic version of their product page. Solution: We recommended that the client updates their theme and all plugins to ensure they are using the latest versions. This is crucial to determine if the issue persists with updated software. We also advised the client to back up their entire site, including the database, before proceeding with these updates. After updating, the client should test the functionality by editing an original product and updating its translation. If updating is not feasible, we suggested setting up a staging site for testing or, alternatively, using a local copy or a WPML test site to replicate the issue.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where the hreflang and URL code for the Czech language are set to 'cz', but the website outputs '/cs/' in the URL, despite changes in the language settings. Solution: 1. Navigate to WPML > Languages > Edit Languages, and add the custom Czech language with the desired hreflang and code. 2. Go to WPML > Translation Dashboard, and duplicate the content from the previous Czech language to the new custom one. For detailed instructions on how to do this, visit https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You want to confirm if the Spanish language option in WPML covers the Mexican dialect. Solution: Currently, major translation engines like DeepL, Google, and Microsoft do not support Spanish dialect variants. However, Mexican Spanish is specifically supported when using WPML’s Professional Translation Cloud (PTC) engine. This engine is the default in WPML’s Automatic Translation and it supports dialect-specific variants. The cost for using this service is 4 credits per word. You can view the full list of supported languages and dialects here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
