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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with WPML where the links from a page to a product and the 'more information' backlink URL are not working in the WPML-translated languages (DE, NL, ES). The problem is that the translated product pages are not accessible to non-admin users.
Solution:
We recommend checking if the translated product pages are in Draft mode. If they are, you need to edit the product in the default language, switch to the translated language, and then publish the translation. This action should make the translated product pages accessible to all users.

If this solution does not apply to your case, or if it's outdated, we suggest opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.

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This topic contains 3 replies, has 2 voices.

Last updated by Long Nguyen 8 months, 1 week ago.

Assisted by: Long Nguyen.

Author Posts
April 17, 2024 at 10:33 pm #15535044

antoniusP-2

Dear Mr Long Nguyen [Bruno]

I have problems with the WPML of two pages + coherent product pages see A] and B]

A] 3-in-1 Bribri Waterfalls Tour [US Default]

hidden link

= 3 button link from page to ”product” on that page, which works fine in the [US Default Language]

Which should like to:

hidden link
product ID [US default] = ID: 248411

From the product page, the more information: link works also acceptable in the [US Default Language]

The problem is that I tried everything, but the links from page to product and the ‘more information’ backlink URL were not working. It does not work in the WPML-translated languages.

= DE
= NL
= ES

B] Fishing page [second Button] with Option B

hidden link

= 3 button link from page to ”product” on that page, which works fine in the [US Default Language]

The problem is the new button with Option B, which links to the following coherent product page.

hidden link
product ID [US default] = ID: ID: 248198
it is the new second button, which links to the new bottom fishing product page, called [Option B: Book Bottom Fishing]

I want to ask you if you can check how I can send you the secured login data:

Besides the WPML [NL UK DE] links not working, I see in the ATE that sometimes, for the WPML Translations, US Default URLs are created, and sometimes NL DE and ES Links are made, though these do not work.

Regards,

TT

April 17, 2024 at 10:53 pm #15535080

antoniusP-2

Could you sent me field for private login info.

April 18, 2024 at 3:01 am #15535276

antoniusP-2

Dear Mr Long Nguyen,

It is a while ago, ... 🙂

I have a request: Could you please always open a private field with the admin data? That works faster.]

Now, I can not be reached, and you need access to check what is going wrong with the WPML double pages.

You standard ask:

= for debug info
= Please add standard fields with private and login data.

Saves us all the time.

Regards,
TT

April 19, 2024 at 6:54 am #15541914

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

Thank you for contacting WPML support, I’m happy to help you with this issue.

I understand the issue is: on the tour page (hidden link) there is a button link to the single product page (hidden link), but in the second languages, the single product page doesn't work with non-admin users. It works if you log in as the administrator.

This occurs because the translation product page is in Draft mode and only the administrator can view the draft content. You can edit the product in English > Switch to the second language and publish the translation to solve the issue, please check the attached screenshot.

Looking forward to your reply.
Thanks

Edit product “Bribri Wasserfälle Tour” ‹ Tourguide Costa Rica — WordPress 2024-04-19 13-44-55.png
April 22, 2024 at 8:04 pm #15552978

antoniusP-2

Dear Mr Long,

Thanks for the support, problem is solved!

Thanks,
TT