[Resolved] Automatic translation updates

Thank you for contacting WPML support.

I understand that you’re experiencing an unexpected depletion of your WPML translation credits and have concerns about how automatic translation updates work, especially when using multiple translation engines like DeepL and Google Translate. Let’s address your questions:

1. Does the system perform automatic translation updates?

WPML can automatically translate your content, depending on your settings. To ensure that translations are updated automatically when the original content changes, please follow these steps:

Verify Translation Mode:
1. Navigate to WPML → Settings in your WordPress dashboard.
2. Under Translation Mode, make sure "Translate Everything" is selected. This option ensures that any changes to your original content are automatically translated.

Alternatively, you can disable the "Translate Everything" mode and choose only specific content for automatic translation.

For more details, refer to WPML’s documentation: https://wpml.org/documentation/automatic-translation/

2. If I have two translators selected, DeepL and Google, does the system deduct 4 credits?

No, WPML does not double-charge credits when multiple translation engines are selected. The system uses the primary translation engine you’ve set, and credits are deducted based on the number of words translated, not the number of engines selected.

For additional information, you can find your Automatic Translation Usage Report by going to WPML > Translation Management > Tools > Payment and Settings > Automatic Translation Usage Reports (as illustrated in the screenshot below): https://wpml.org/documentation/automatic-translation/

Thank you for your feedback.

Please update your WPML plugin and add-ons to the latest version, 4.7.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab.

Then, please go to WPML → Translation Management and switch off the Translate Everything Automatically mode.

Please remember to backup your database before you proceed.

Hello,

Are you still receiving them? Could you please show me a screenshot of this email?

Thank you for your feedback.

Yes, it seems that something may have changed with the updates. If you receive any new emails you don't understand, please share them with us. If the support ticket closes automatically, you're always welcome to open a new support ticket.

It is possible to check credit usage. To check the credit usage, navigate to WPML → Translation Management → Tools → Automatic Translations Usage Report.

Also, Automatic Translation Invoices:
https://wpml.org/documentation/automatic-translation/automatic-translation-invoices/#where-to-find-your-past-pay-as-you-go-invoices

If you download the usage report, you will see a Translator_email column, which might give you a clue who the translator is.

I just got an email. I ordered translation of 15 products. The email looks weird. I'm posting screenshots. I found also old mail. In this old mail there is a information, that WPML self update data.

Which one of those do you have got now?

You are set as a translator in WPML → Translation Management → Translators. If you (or someone) just sent 15 products for translation, you are expected to receive an email.