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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using the AVADA theme for the mega menu option on their site and has noticed that the main category menu item names are not getting translated in both languages, despite being translated already in the WPML String Translation and Taxonomy Translation sections.
Solution:
1. We recommended translating the links manually using the Advanced Translation Editor. The client should use the search form in the Advanced Translation Editor to locate and translate the links.
2. For static links, which the client is using, manual translation is necessary. We provided guidance on how to manually translate these links.
3. We suggested using dynamic content options for links, as explained in the Avada documentation (https://avada.com/documentation/how-to-use-dynamic-content-options-in-avada/), which would allow WPML to adjust the links automatically.
4. We also advised searching for category names or slug titles that might not include http or https, and translating them accordingly.
5. We manually saved some translations for the client that were not previously saved, ensuring they are now 100% complete for both languages.
6. We added custom XML configuration to help translate all links, instructing the client to search, translate, and save all links.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues (https://wpml.org/known-issues/), verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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This topic contains 40 replies, has 0 voices.

Last updated by Kor 1 week, 5 days ago.

Assisted by: Kor.

Author Posts
January 2, 2025 at 7:27 pm #16559864

sandraF-13

Bringing one more thing to your attention.
I am using AVADA for the mega menu option on my site.
I have noticed that on selecting the language, the main category menu item names are not getting translated in both the languages.
I have cross checked at three places and found these menu items are all translated already.
please check here
- hidden link
- hidden link
and here
- hidden link [ Select UA category ]

Can you please take a look and check asap, will be highly thankful : )

January 3, 2025 at 5:16 am #16560312

sandraF-13

This is really important now,
can anyone please take a quick look and suggest any solution to it.

Thanks

January 3, 2025 at 7:09 am #16560376

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked your menus here hidden link and could you try the navigation menu translation method listed here https://wpml.org/documentation/getting-started-guide/translating-menus/ and see if it works for you?

January 3, 2025 at 3:23 pm #16561802

sandraF-13

Can you please suggest which one to opt, as you know the menu options are created in AVADA using a mega menu and only a certain part of menu has already got translated into both the languages that is "Coated Abrasives"

Rest of the other menus could not.
If I will use WP menu sync It will replace the menu entirely from site.
What's the best remedy here.

can I copy the same English for french and spanish language and then later replace the english menu options with french and spanish.

Thanks

January 3, 2025 at 3:55 pm #16561962

sandraF-13

Its HIGH PRIORITY, can you please suggest something here,
Would be highly appreciable

Thanks

January 3, 2025 at 4:24 pm #16562035

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Referring to the documentation https://wpml.org/documentation/getting-started-guide/translating-menus/#fully-custom-create-menus-manually , option "Fully Custom – Create the Menu Translations By Yourself" would be your best choice here.

Could you follow the instructions and let me know if you need help?

January 3, 2025 at 5:32 pm #16562253

sandraF-13

Thanks for your reply,
I saw in avada menu titles are all translated already, please see below in SS
then how come they are not appearing in front-end, any guesses !?

Screenshot 2025-01-03 at 12.02.36 PM (1) (2).png
January 3, 2025 at 5:47 pm #16562304

sandraF-13

Please dont bother about this, have figured out, will reach out in case felt stuck somewhere, please dont close the ticket for now.

Thanks alot

January 3, 2025 at 5:48 pm #16562307

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Alright then, I will be around if you need me.

January 6, 2025 at 12:38 pm #16566353

sandraF-13

Hi Kor,

Good News: I am able to see the menu options available in French and Spanish both.
Bad News : Now the product title and product category names under the Product main menu options are converted to FR and ES their URLs are still in english ver and not changed to /fr/ and /es/. Can you tell why it is happening so and what's the remedy here?

Also, I noticed very strange thing, which was not earlier and somehow is appearing now, On translating any of the product page (only) in french and not spanish, the search bar goes away leaving these marks. (plz refer SS)

image (3).png
January 6, 2025 at 12:58 pm #16566403

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

It seems to work fine when I reinsert the categories as shown in the attached screenshot. Could you try replacing it with the correct category and see if it's linking to the correct category page?

It looks like to me the categories are still using the links from the English language hence causing the issue you had there.

Screenshot_146.jpg
January 7, 2025 at 11:33 am #16569232

sandraF-13

I am sorry I didn't get you here?
And the problem is not with the Mobile version but with the Desktop version.
Actually, the screenshot you have shared is basically being used for mobile version only, as stated in green color. On the other hand I have used the Products main menu option from dropdown for Desktop view. (Please refer SS).

And do you wanna split the ticket please for my following previous request:
Also, I noticed very strange thing, which was not earlier and somehow is appearing now, On translating any of the product page (only) in French and not Spanish, the search bar goes away leaving these marks. (plz refer SS).

That pop-up appears on clicking the Blue button (AVADA Option)inside the Product option.

qwsaw.png
January 7, 2025 at 6:15 pm #16571077

sandraF-13

can you please address this, Its in high priority
would be highly appreciable : )

January 8, 2025 at 10:46 am #16572921

sandraF-13

Hi Kor,
This issue is still not addressed, can you please tell what would have went wrong here !!
Please go through my above message sent.
Thanks

January 8, 2025 at 10:47 am #16572924

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I'm checking on this now and will come back to you shortly.