This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where their staging website is not recognizing the assigned translation credits after deleting the localhost site and reassigning the credits.
Solution:
We recommend unregistering and then re-registering the staging site with a new sitekey. This process is necessary because the client migrated from a local site to a staging site and selected the "Copy" action. After re-registering, the client should recheck the issue.
Please follow these steps:
1. Unregister the staging site.
2. Register the staging site again with a new sitekey.
3. Recheck the translation credits issue.
For detailed instructions, refer to our documentation:
- Using Advanced Translation Editor when you move or use a copy of your site,
- How to unregister WPML,
- How to register development sites
If this solution does not seem relevant to your situation, please open a new support ticket with us.
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This topic contains 2 replies, has 2 voices.
Last updated by 1 year, 11 months ago.
Assisted by: Long Nguyen.
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The Tools page under Translation Management will not load on my localhost installation of WordPress. That is where I had transferred my credits to and was able to translate successfully. I now want to transfer them to the staging website, and there appears to be no other way to do so than from that page. The error when I try to load the tab reads, "There is a problem connecting to automatic translation. Please check your internet connection and try again in a few minutes. If you continue to see this message, please contact our support team." Link: hidden link  |
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Following up: I deleted the localhost site from the Registered Sites page (https://wpml.org/account/sites/), and have reassigned the credits to the remaining staging website, but that website now won't translate because it still thinks it has no credits. When I click the link to "recheck" my credits, nothing happens.  |
 WPML Supporter since 02/2022 Languages: English (English ) Vietnamese (Vietnamese ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
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