Cannot Unregister WPML – License Expired and "Unregister" Button Not Working

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Supporter timezone: Europe/Kyiv (GMT+03:00)

Tagged: Documentation request, Exception

This topic contains 1 reply, has 0 voices.

Last updated by Andrey 4 days, 19 hours ago.

Assisted by: Andrey.

Author	Posts
June 30, 2025 at 3:42 pm #17185385
temurT	Background of the issue: I am trying to unregister WPML from my website, hidden link, because the WPML license is expired. I attempted to click 'Unregister WPML from this site' via the OTGS Installer, but nothing happens. I have already deleted the plugin files and manually removed WPML-related tables from the database, as well as certain wp_options rows. Symptoms: Despite cleaning up the database and wp_options, the OTGS Installer still shows the site as registered and does not allow me to register or unregister it again. Questions: How can I fully reset or unlink this domain from your system to resolve the license binding issue? How can I re-register or install WPML again cleanly?
June 30, 2025 at 3:51 pm #17185424
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. 1. Go to WPML → Support and click the Troubleshooting link. 2. In the Reset section of the Troubleshooting page, select the I am about to reset all translation and language data checkbox. Then, click the Reset and deactivate WPML button. https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset Afterwards, you can delete a key registration in your wpml.org account. Before making any changes, please ensure that you back up your database first. If the issue persists, please upload relevant screenshots.