Hero background video

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where your homepage hero background video displays on the original page but not on the translated pages, and you're using the Nectar Slider within the Salient theme, this might be relevant to you.
Solution:
We recommend following these steps:
1. Edit the slide in the default language.
2. Switch the language using the top admin bar.
3. Add the video URL to the translated slide settings.
4. Update the translated slide.
After completing these steps, the video should appear on the translated pages.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

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Last updated by taeP-2 20 hours, 25 minutes ago.

Assisted by: Osama Mersal.

Author	Posts
January 12, 2025 at 1:36 am #16584962
taeP-2	Background of the issue: My homepage hero background video displays on the original page but not on the translated pages. Here are the links: hidden link (video displays) hidden link (video does not display, just shows black space). I am using the Nectar Slider within the Salient theme - latest versions. Symptoms: The background video does not display on the translated pages, showing black spaces instead. Questions: Is there a bug with displaying videos on translated pages? Why does the hero media display as an image but not as a video on translated pages?
January 12, 2025 at 1:29 pm #16585658
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
January 13, 2025 at 8:09 am #16586838
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. The slider in the default language is black on the staging site. (hidden link) Please check it and let me know when it works correctly to check the issue. Best regards, Osama
January 13, 2025 at 3:24 pm #16589301
taeP-2	Looks like I had to re-upload the video for the staging site but it's there now, thanks
January 13, 2025 at 3:31 pm #16589411
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please check the following steps: 1- Edit the slide in the default language 2- Switch the language using the top admin bar 3- Add the video URL 4- Update the translated slide After that, the video will appear on the hidden link">translated home page. Best regards, Osama
January 13, 2025 at 4:03 pm #16589660
taeP-2	That worked, thank you!