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This topic contains 3 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 2 months ago.

Assisted by: Osama Mersal.

Author Posts
October 20, 2023 at 12:13 pm #14623201

jonathanA-32

Tell us what you are trying to do?
translated sites into other languages

Is there any documentation that you are following?
yes

Is there a similar example that we can see?
no

What is the link to your site?
hidden link

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October 20, 2023 at 12:15 pm #14623267

jonathanA-32

IF you want i will provide you site admin access, flag are not not showing in dropdown menu and other languages slider layout issues , you can see in screenshorts

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October 23, 2023 at 9:01 am #14634749

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

October 23, 2023 at 1:01 pm #14638293

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

1) I checked the layout issue, and it happened because the page settings were not copied to the translated pages. (Kindly check this hidden link)

I set those fields to copy and updated the page in the default language, which fixed the issue. (Kindly check this hidden link)

Please check if the home page layout works correctly in all languages. (hidden link)

2) For the flag issue, I found that the flags appear correctly when the "LiteSpeed Cache" plugin is deactivated.

Please check the caching settings to see which prevents the flags from appearing.

Best regards,
Osama