This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with automatic translation on their site using WPML, receiving an error message about connection problems. Despite deactivating a problematic plugin, the issue persists, including a problem with viewing credits in the dashboard.
Solution:
We recommend the following steps to isolate and potentially resolve the issue:
1) Ensure a full backup of your site and database. Preferably, perform these steps on a development or staging site.
2) Deactivate all plugins except for WPML and String Translation.
3) Switch to a standard theme, such as 2024 or 2021.
4) Check if the issue still occurs.
5) Reactivate plugins one by one to identify any conflicts.
6) If the issue resolves, switch back to your original theme to check for theme-related issues.
For the credits issue:
- Navigate to Plugins -> Add New -> Commercial in your website.
- Unregister WPML by clicking the unregister link.
- Visit https://wpml.org/account/sites/ and delete the existing site key.
- Create a new site key and assign credits during the process.
- Return to Plugins -> Add New -> Commercial on your website and register using the new site key.
If these steps do not resolve your issues or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
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This topic contains 6 replies, has 1 voice.
Last updated by 6 days, 21 hours ago.
Assisted by: Waqas Bin Hasan.
