Background of the issue:
I have all pages translated to Arabic from English. I noticed that pages need to be updated even though I didn't change anything and some starting to disappear.
Symptoms:
When trying to update, the pages are not saving because of markers. Most of the pages need to be retranslated and updated again. Explanation video: hidden link
Questions:
Why do pages need to be updated even though no changes were made?
How can I resolve the issue with markers preventing updates and saving the page?
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please got o edit the translation using the Advanced Translation editor. At the top right of the page click the cog icon to open up the settings. Here, switch the toggle to enable the previous advanced editor. This will allow you to edit the section with the wpml_linebreak and save the translation 100%. (this ticket here had a similar issue resolved by this).
I also updated the missing translation for one of the team members. After editing the team member in the original language again, the biography translation remains translated. What steps were you taking when the biography translation disappeared?
