Menu items doubled, missing in second language

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This topic contains 4 replies, has 2 voices.

Last updated by georgL-14 1 year, 11 months ago.

Assisted by: Kor.

Author	Posts
March 29, 2023 at 2:05 am #13353719
georgL-14	Hi, Menus are a total mess in my WordPress. Suddenly I have all menu items doubled in English (default) and they show as they should have a translation in Estonian as it was before. However, when I now click on the Estonian language near the menu, everything is empty. There is nothing in second language. I cannot find a way to fix this strange problem.
March 29, 2023 at 9:46 am #13356313
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. Could you please try creating a new menu and saving it? Or navigate to WPML > Support > Troubleshooting and run the options provided. IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. If the issue persists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor
March 29, 2023 at 10:21 am #13356663
georgL-14	Hi, Thank you. I have made a full backup and sent the credentials. Doubled menus disappeared when I got rid of caching for now or refreshed it, however when I created a new menu item, then tried to translate it to Estonian, I couldn't succeed at this point. I went to Menu Sync, did the syncing but it's behaving a little weird I'd say. Even when I complete the sync, on the next sync it shows exactly the same items to be synced again. Is it not successful in executing the sync? See image. These items always show. Menu item that I created under 3. Categories menu with name "Women's Clothing" has not shown up in Estonian menus still, even after sync.
March 30, 2023 at 6:27 am #13363379
georgL-14	Hi, There are no restrictions other than Maintenance Mode which I tried to disable and same persists. Somehow the site has again gone into 500 error mode which I am totally frustrated about by now. Nobody from WPML is able to help but once I disable WPML everything goes OK. This is the error it is giving via error.log: [Thu Mar 30 07:23:41 2023] [core:error] [pid 10654:tid 139822005786368] [client 88.196.41.195:0] AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to get a backtrace. It will likely get fixed by Update Permalinks but it evidently comes back every once in a while and shuts the whole website down.