[Closed] mpvrentals.com

Hi,

I could see the problem. When I go to WPML -> Translation Dashboard, I get: a Gateway time-out Error code 504.

If you go to Plugin -> All Plugins, you will see we have newer versions of WPML and Strings Translation. Please see the attached screenshot. Please back up your site, update our plugins, and check if the problem persists.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****

If the problem persists, please share with us WordPress's debug log (not WPML debug information). Please check this page for instructions: https://wpml.org/documentation/support/debugging-wpml/
To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

After this, repeat the action that causes the problem on your site-- go to WPML -> Translation Dashboard. In this case, the errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us. If the debug.log was already active, please only share the error you encountered during your test to keep the log concise and avoid unrelated errors.

Regards,
Itamar.

Hi,

I can see that there are 297 waiting for review. Please see the attached screenshot 297-reviews.jpg. However, I'm afraid that the timeout error is part of the problem. Even when I go to WPML -> hidden link">Translations, where you can review translations, I get this error. Please see the attached screenshot queue-timeout.jpg. Please see our guide on reviewing translations: https://wpml.org/documentation/reviewers/how-to-work-as-a-reviewer/#how-to-review-translations

I noticed another thing that must be correct. In WPML -> Support -> Troubleshooting (link), there is a section at the top entitled "Your Automatic Translation account ID is". This long string of numbers and characters does not match the records in our Advanced Translation Editor. Please try to re-register the site.

1. Go to your account here https://wpml.org/account/sites/

2. Delete any other instance of this site's registration.

3. On your site, unregister the site. You can do it here: hidden link

4. Press the 'Register this site' option.

5. This will open in a new tab, https://wpml.org/account/sites/, and enable you to register the hidden link.

6. Copy the new site key and add it to the field on your site here: hidden link

Please proceed and tell me if it helps with this problem.

Regards,
Itamar.