Need to reopen the previous ticket for clarification

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 7 replies, has 2 voices.

Last updated by cristianoP-13 2 months ago.

Assisted by: Kor.

Author	Posts
September 26, 2024 at 9:35 am #16224053
cristianoP-13	Background of the issue: I need to reopen the previous ticket for clarification regarding my site hidden link. Symptoms: Need to reopen the previous ticket for clarification. Questions: Need to reopen the previous ticket for clarification.
September 26, 2024 at 9:36 am #16224077
cristianoP-13	Spoke and assisted by Noman. Need a clarification because we have the same need for the immediate second page. Need to understand how to proceed to fix that as well. Thank you.
September 26, 2024 at 11:39 am #16224784
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for reaching us. Could you tell me a little bit more about the issue? Maybe you can include the URL of the page in question along with some screenshots? I've checked this URL hidden link and it requires some kind of access.
September 26, 2024 at 1:10 pm #16225383
cristianoP-13	Hi Kor, I think I noticed what's happening. The translation below does not work: <p style="color:white; font-size:16px;”>Se vuoi personalizzare la manica destra, puoi aggiungere un nome od un soprannome, fino a 10 caratteri.</p> but this one (the standard English one) does: <p style="color:white; font-size:16px;">If you want to further customize the right sleeve, you can add a name or nickname up to ten characters.</p> It appears there's some sort of HTML conflict I am not able to detect.
September 26, 2024 at 1:20 pm #16225468
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you include some screenshots along with the URL of the page in question?
September 26, 2024 at 1:24 pm #16225494
cristianoP-13	You can check it here: hidden link In step 2 of the form. Step two is indeed showing the t-shirt below button size and not on the right (you can see it in the English version tapping on English). This behavior causes a block in step 3 which is not showing at all.
September 26, 2024 at 3:10 pm #16226226
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm getting the attached screenshot. It is shown on the right in Italian language.
September 26, 2024 at 4:06 pm #16226740
cristianoP-13	Yes, it was indeed a HTML conflict. We were forced to cut&paste the original English an (manually) edit avoiding additional cut&paste. Only for certain languages such as Italian. We can close the ticket and eventually you can pass this to developers for knowledge. Thanks

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