[Resolved] New attribute term not displayed in the second language
This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported that a new brand attribute "ARS/SOLL" was not appearing in the "Filter by Attribute" section in the catalog in the second language after import. Solution: We found that the ARS/SOLL term in Russian had no products assigned because products and taxonomies were set as 'Appear as translated' and only the Brand term was translated, not the products. We recommended using the 'duplicate' feature instead of the 'fallback' option. Documentation on duplicating content We duplicated one product of the Brand 'ARS/SOLL' to Russian and turned off the option "Use the product attributes lookup table for catalog filtering" in WooCommerce -> Settings -> Products -> Advanced. This should allow the filter widget to show the brand in the Russian shop after duplicating/translating the corresponding products.
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We have the attribute "Brand," and with the last import, a new brand "ARS/SOLL" was added. However, for some reason, it is not appearing in the "Filter by Attribute" section in the catalog in the second language.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
Thanks for your contact!
Let's try some possible solutions for this issue. First, by looking at your debug info, it is possible to see that the WP Memory Limit is set to 40M, while the recommended is 256. Changing it can solve the problem. Please follow these steps:
- Find your wp-config.php file in the root directory of your WordPress installation
- Open the wp-config.php file with a text editor, then locate the line that includes: define('WP_DEBUG', false)
- Then add after it, the below line of code: define ('WP_MEMORY_LIMIT', '256M');
- Save the wp-config.php file, then refresh your website
If the problem remains, then kindly try these steps:
- Just to be safe, make sure to have a website backup before proceeding
- Go to WPML -> Support in your admin dashboard
- Click the “troubleshooting” link bellow the plugin versions list
- Look for the “Clean up” section and hit these buttons:
# Select 'products' in the first field and sync their taxonomies
# Clear the cache in WPML
# Remove ghost entries from the translation tables
# Fix element_type collation
# Synchronize local job ids with ATE jobs
# Synchronize translators and translation managers with ATE
# Set language information
# Fix post type assignment for translations
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
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Hi,
I have no idea why its not working on dev.
Could you please check it on main website hidden link
Same wordpress user.
FTP catalog: /autopaint
I made a backup.
Thank you!
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hi there,
Thanks for your reply.
If we check the ARS/SOLL term in Russian, we will see that there are no products assigned: hidden link
This behavior is recurrent when we set products and taxonomies as 'Appear as translated' and only translate a part of the equation. In this case, you translated the Brand term but not the products.
You can check that I have duplicated to Russian one product of the Brand 'ARS/SOLL': hidden link, and now the filter widget show the mentioned brand in the Russian shop: hidden link
Additionally, I had to turn off the option "Use the product attributes lookup table for catalog filtering. " in WC -> Settings -> Products -> Advanced.
After this, you should be able to see the counter increasing as you duplicate/translate to Russian the correspondent products.
Could you please review it and let us know if it is fine now? Thank you.
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