plugin not update

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a site under development and are unable to update the WPML plugin.
Solution:
If you're experiencing issues with updating the WPML plugin, we recommend you try the following steps:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key by clicking the little trash icon.
3. Log in to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate a new key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.
8. Take a backup of your site and try to update the WPML plugins again.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 3 replies, has 0 voices.

Last updated by Noman 2 months, 3 weeks ago.

Assisted by: Noman.

Author	Posts
October 4, 2025 at 3:16 am #17455577
eamonnT	Background of the issue: I am working on a site under development and trying to update the WPML plugin. Symptoms: The plugin is not updating. Questions: Why is the WPML plugin not updating? How can I update the WPML plugin?
October 5, 2025 at 9:48 am #17456825
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your site. Could you please delete the existing site key and create a new one by following below steps: 1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by pressing the little trash icon. 3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link (screenshot attached). 6. It will generate the Key for your site. 7. Copy the key, and paste it back into the input box, and press the Register button. 8. Take a backup of your site and try to update the WPML plugins. Please let me know if this resolves the issue or if you need further assistance with this issue. Thank you
October 6, 2025 at 2:25 am #17457944
eamonnT	The site was rvrentacampervan.com and I a have since set up a new site and 301 rthe original site to roadsmiles.com.. I wish to make sure The backend databes are still connected so I will not ce charged again for trabslations... So please advise hwo achieve... I have so far created a new key for roadsmiles.com ... is it okay to use this key? Thanks
October 6, 2025 at 2:14 pm #17461108
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the update. Yes, it’s perfectly fine to use the new key you created for roadsmiles.com, that’s the correct step. To make sure your new site uses the same translation memory and credits, please follow the step-by-step instructions from this doc: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/ Please let me know if the plugin update issue is solved or if you need further assistance with this issue. Thank you for your cooperation