Problem with the My Profile (My Account)

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that after activating the WPML plugin, the rtcl-MyAccount-navigation lost all its links and pages. When the WPML plugin was deactivated, the functionality returned to normal.
Solution:
We recommended the client to check if the profile page was working correctly by visiting https://www.new.linkapet.com/my-account-test/. We also advised matching the settings in the site's WPML -> Settings -> Post Type Translation section with the sandbox, which can be accessed at https://www.new.linkapet.com/wp-admin/admin.php?page=tm%2Fmenu%2Fsettings#ml-content-setup-sec-7. Please refer to the screenshot in this reply. (https://wpml.org/forums/topic/problem-with-the-my-profile-my-account/#post-15421769)

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.

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Tagged: Exception

This topic contains 16 replies, has 2 voices.

Last updated by markoV-7 1 year, 1 month ago.

Assisted by: Osama Mersal.

Author	Posts
March 16, 2024 at 4:36 pm #15417054
markoV-7	Hi, there is a problem with the My Profile (My Account) page. rtcl-MyAccount-navigation loses all the links and pages it had (after activating the WPML plugin)... when WPML is deactivated, everything works again... WPML plugin gave us a problem with rtcl-MyAccount-navigation. See the attached images (no-wpml.png, wpml.png)... No-wpml (WPML is disabled) and WPML image with plugin included Also broke some link... see images (bronekLink-WPML.png, bronekLink-NOWPML.png ) I can Provide login
March 17, 2024 at 11:29 am #15418253
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to de-activate and re-activate the Plugins and Theme and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
March 17, 2024 at 12:51 pm #15418353
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. I checked the issue, and it might be a compatibility issue. Please login to this sandbox site and install the "Classified Listing" plugin. (hidden link) After that, please create a test profile page and translate it to replicate the issue. If the issue is replicable, please let me know how to reproduce it to consult our compatibility team. Best regards, Osama
March 17, 2024 at 3:01 pm #15418411
markoV-7	Thank you for your quick response... I did it, inserted everything and everything works perfectly with your demo link. New.linkapet.com does not work in any language hidden link hidden link Please, could you help us fix a problem on our site? can we keep translations related to custom fields: - hidden link - hidden link if we need to delete the translations of the theme, plugins, would that solve the problem or is it something else? A big thank you
March 17, 2024 at 3:12 pm #15418420
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for trying to replicate the issue. Please let us focus on your site's profile page issue. Could you please check if the issue persists in a minimal environment by following these steps? 1- Deactivate all the plugins except the active plugins on the sandbox. 2- Switch to a WordPress default theme like Twenty Twenty-one. If the issue is gone, activate them one by one to see which one is causing an interaction issue. ❌ Please backup your database before performing the above test ❌ Best regards, Osama
March 17, 2024 at 3:42 pm #15418454
markoV-7	Thanks for the prompt reply, i did everything as you said…. seems to be a problem with Classified Listing Pro - Classified ads & Business Directory Plugin and Classified Listing - Classified ads & Business Directory Plugin Is there a way to delete or reset the translations for these plugins? maybe that would solve the problem, as well as the translations for the Theme...
March 17, 2024 at 3:48 pm #15418456
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, 1) Please upload these plugins to the sandbox site and let me know if the issue persists. 2) You can delete the translations if they are added as posts or strings, but that wouldn't reset WPML settings for these plugins. Best regards, Osama
March 17, 2024 at 4:10 pm #15418464
markoV-7	Hi, thank you.. I have installed and activated all plugins that are necessary for the theme as well as the theme we are using.
March 18, 2024 at 8:48 am #15419610
markoV-7	Hi, after installing all the plugins and theme on the sandbox everything seems to work as it should... on new.linkapet.com it doesn't work with any language, when reinstalling the plugin and the theme the same thing happens... as if the problem is some translation or setting... sorry to express my opinion, I just want to solve this big problem as soon as possible. What are the next steps?
March 18, 2024 at 10:09 am #15420125
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for your update. Please compare the Classified Listing-> Settings in both sites. Also, please compare the WPML-> Settings in both sites, especially the Post Type Translation section. Best regards, Osama
March 18, 2024 at 12:08 pm #15420728
markoV-7	Hi, I have set the Classified Listing Plugin to be like on new.linkapet.com, wpml is customized… I saw that the appearance of the site was broken, probably because some options and plugins were deactivated what are the next steps?
March 18, 2024 at 2:41 pm #15421769
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please check if the profile page works correctly. (hidden link) I've matched the settings in your site's WPML-> Settings-> Post Type Translation section with the sandbox. (hidden link) Best regards, Osama
March 18, 2024 at 3:10 pm #15422160
markoV-7	Hi, it works perfectly. Thank you. You're the best
March 18, 2024 at 3:12 pm #15422178
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, You are more than welcome. 🙂 Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help. Have a great day! Best regards, Osama
March 19, 2024 at 2:46 pm #15426977
markoV-7	Hi, I found another bug related to the same problem. Namely, the store section is not working on new.linkapet.com profile: hidden link profile/store: hidden link it does the same on your sandbox link, hidden link