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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate WooCommerce products using WPML, but after changing the language in the admin panel and going to the products page, the categories are not assigned to the products as expected. Only one category with one product is visible instead of all categories and respective products.
Solution:
First, ensure that the categories are properly translated. If you have already translated the categories, we recommend running the Synchronize Product Categories Assignment in Content option in WPML → Taxonomy Translation. This should align the category assignments across different languages.

If this solution does not resolve your issue or seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so at WPML support forum.

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This topic contains 22 replies, has 0 voices.

Last updated by Andrey 2 weeks, 3 days ago.

Assisted by: Andrey.

Author Posts
May 14, 2025 at 8:52 am #17030996

martijnD-13

Background of the issue:
I am trying to translate WooCommerce products using WPML. After translation, I noticed an issue when I change the language in the admin panel and go to the products page. The categories are not assigned to the products as expected. Here is the link to the page where the issue can be seen: hidden link

Symptoms:
All products get translated, but when I change the language, only one category with one product is visible instead of all categories and respective products.

Questions:
Why are product categories not assigned after translation?
How can I ensure all categories and products are displayed correctly after translation?

May 14, 2025 at 2:47 pm #17033103

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Could you please clarify how you assigned those categories? I conducted some tests locally and was unable to replicate the issue. The categories will always be assigned to the translated product when you translate the product or update the original. Please ensure that the categories are properly translated.

Have you attempted to run the "Synchronize Product Categories Assignment in Content" option in WPML → Taxonomy Translation?

Taxonomy-translation-‹-woo2-site-—-WordPress.png
May 14, 2025 at 2:57 pm #17033188

martijnD-13

i have assigned these categories when i am listing the products in main language, and i translated these using wpml but my product taxonomies are blank when i switch to translated language
and image gallery also

May 14, 2025 at 2:58 pm #17033189

martijnD-13

in the edit product page

May 14, 2025 at 3:02 pm #17033205

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.

May 14, 2025 at 3:18 pm #17033286

martijnD-13

did you find anything, i haved closed the other ticket to talk on this issue here only

May 14, 2025 at 3:21 pm #17033304

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the details.

I have looked at the site, but I actually do not see the issue. The categories are assigned to the translated products. I have attached the screenshot for your review. Did I miss something?

Screenshot-2025-05-14-at-18-19-18.png
May 14, 2025 at 3:23 pm #17033324

martijnD-13

these are started appearing after i go to wpml troubleshoot and sync them

May 14, 2025 at 3:27 pm #17033345

martijnD-13

see the difference between product pages of dutch and english

Untitled4.png
Untitled3.png
Untitled2.png
Untitled.png
May 14, 2025 at 3:32 pm #17033432

martijnD-13

and see product description cannot translated here

Untitled5.png
Screenshot_1.png
May 14, 2025 at 3:34 pm #17033466

martijnD-13

product category images missing, some product description missing

Screenshot_2.png
May 14, 2025 at 3:35 pm #17033484

martijnD-13

there are so many issues in products
Please check and tell me what is this happening

Screenshot_5.png
May 14, 2025 at 3:47 pm #17033554

martijnD-13

you here or not

May 14, 2025 at 3:50 pm #17033556

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I am looking at your website.

The product image gallery custom field was set to Don't translate in WPML → Settings → Custom Field Translation. I have set it to Copy. After the product is updated in the original language, the gallery should appear.

Screenshot 2025-05-14 at 18.50.09.png
Edit-product-“Vaas-Lavender-–-Small”-‹-Homexclusive-—-WordPress.png
May 14, 2025 at 3:55 pm #17033599

martijnD-13

why these are not translated

Untitled10.png