Product details page doesn't load in Arabic

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where the product details page doesn't load in Arabic and instead shows an error message 'This page isn’t working. qasrelteb.com redirected you too many times. Try deleting your cookies. ERR_TOO_MANY_REDIRECTS', it might be due to incorrect settings in WooCommerce.
Solution:
We recommend checking the product slug settings in WooCommerce. Go to WooCommerce → WooCommerce Multilingual & Multicurrency → Store URLs and ensure that the product slug is correctly configured. This adjustment has resolved similar issues in the past.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Exception

This topic contains 2 replies, has 0 voices.

Last updated by Andrey 1 week ago.

Assisted by: Andrey.

Author	Posts
January 30, 2025 at 4:46 pm #16652892
road9M-3	Background of the issue: I am trying to load the product details page in Arabic after changing the default language to English and then back to Arabic. The issue can be seen on this page: hidden link Symptoms: The product details page doesn't load in Arabic. Instead, I get an error message: 'This page isn’t working. qasrelteb.com redirected you too many times. Try deleting your cookies. ERR_TOO_MANY_REDIRECTS'. Questions: Why does the product details page not load in Arabic? How can I fix the ERR_TOO_MANY_REDIRECTS error?
January 30, 2025 at 11:00 pm #16653698
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for reaching out to WPML support. Does the same issue occur if you temporarily disable WPML? Will deactivating resolve the problem? Please remember to back up your database before proceeding.
January 31, 2025 at 8:16 am #16654190
road9M-3	The issue resolved when deactivating string translation plugin
January 31, 2025 at 8:35 am #16654291
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for the updates. Check if the product slug in WPML --> WPML String Translation is correctly translated. You might try to remove it from WPML String Translation and retranslate it. If the issue persists, I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated—in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private, which means only you and I can see and have access to it.
January 31, 2025 at 1:16 pm #16655779
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Could you please check the staging? I have corrected the product slug in WooCommerce → WooCommerce Multilingual & Multicurrency → Store URLs, and it seems to be working.
January 31, 2025 at 1:43 pm #16655867
road9M-3	Thanks a lot , it is working now
January 31, 2025 at 2:05 pm #16655999
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you. Have a nice weekend ahead!