Re-open support ticket

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Supporter timezone: Europe/Bucharest (GMT+02:00)

Tagged: Exception

This topic contains 0 replies, has 0 voices.

Last updated by Mihai Apetrei 1 day, 8 hours ago.

Assisted by: Mihai Apetrei.

Author	Posts
January 20, 2025 at 8:27 am #16612005
michalP-55	Background of the issue: I need assistance with my site hidden link. I am trying to have my last support ticket re-opened because I was on holiday and could not reply in time. The last answer was related to ticket: https://wpml.org/forums/topic/string-transitions-2/ Symptoms: I need my last support ticket re-opened. Questions: Can you re-open my last support ticket?
January 20, 2025 at 1:06 pm #16613569
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Happy New Year, and welcome back. I can confirm that our system closed the older ticket automatically after a few days with no response. In our last ticket, I asked for this: Can you please create a full website backup and then go here (hidden link) and then update everything to the latest version? After you confirm that the updates are done, I will continue to investigate this matter to find out where those strings are coming from. I was wondering where I can find these custom strings (or if someone else built the site, maybe that person knows) because that will save us some time in the debugging process. So that is why I was asking about it. Can you please let me know if you were able to do this? Mihai
January 21, 2025 at 10:59 am #16617912
michalP-55	Hi I did all the updates you asked for
January 22, 2025 at 10:06 pm #16625163
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there, Thank you for your confirmation. However, I’m still having difficulty locating where those custom strings were added. To troubleshoot this issue further, I would like to replicate your site locally. I need your written approval to use a plugin called "Duplicator" (or a similar one) to create a duplicate of your site for testing purposes. Please let me know if this is acceptable to you. Rest assured, the duplicated site will be deleted once we find a solution. Additionally, please create a complete backup of your website before responding. Thank you!
January 25, 2025 at 9:42 am #16633309
michalP-55	Feel free, we do have backup 🙂
January 27, 2025 at 9:40 pm #16639353
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Thank you for the confirmation. Sorry for the delayed response also; there's a smaller part of our support team that works on the weekend. I will move forward with the debugging, and I will get back to you as soon as I have an update. In the meantime, I will keep this ticket assigned to myself.
January 29, 2025 at 3:14 pm #16647449
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there, I wanted to let you know that I haven't forgotten about you. The site has already been duplicated locally, but I still haven't figured out where those strings are coming from. As soon as I have any updates, I will get back to you. Thank you so much for your understanding and patience.
February 3, 2025 at 8:13 am #16661301
michalP-55	Okey, thanks
February 7, 2025 at 8:46 am #16678299
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Thank you so much for your incredible patience as we’ve been investigating the string translation issue with WooCommerce blocks. After thorough testing, I’ve discovered that these strings require a custom approach to become fully translatable. From what I’ve gathered through hidden link" rel="noopener" target="_blank">existing tickets from other customers, this issue began after the WooCommerce team decided moving the stand-alone plugin (which was compatible with WPML) into the main WooCommerce plugin. I also found several cases related specifically to Checkout Blocks that appear on the checkout page. You can take a look at the related errata in this case here: https://wpml.org/errata/woocommerce-checkout-block-fails-to-translate-some-values/. I will escalate this to our development team immediately to explore some custom code solutions that will help us translate those specific strings. I’ll keep you updated as soon as I have more information. Thank you again for your amazing understanding and cooperation!
February 11, 2025 at 2:18 pm #16692123
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there! Thank you so much for your fantastic patience while we looked into this. I’m excited to share the findings from our dev team after their thorough investigation. It appears that the strings you're seeing are being added through JavaScript, which is a bit different from the usual methods used by WordPress and its plugins/themes. While we’re not entirely sure why this approach was chosen, we want to help you find a solution. Currently, our system doesn’t support scanning and translating strings in blocks that exist only in .js files. However, a great workaround is to use a plugin like "Loco Translate" to handle these translations effectively. Please let me know how things go and if you were able to translate these strings.