Background of the issue:
Hello,
The primary language of my website is Arabic, and the theme I am using supports (RTL) direction.. I have added the Syriac language into my website which is also an RTL language with the correct language mapping. However, it is not displaying in the correct direction.! I pressed Ctrl+U to view the HTML code on Syriac home page of the site and it does not include "html dir="rtl" while the Arabic version of my site correctly shows . Before to submitting this ticket, I have done research and reviewed previous tickets on the WPML site regarding similar issues, but no success. Additionally, I have reached out to the theme developer, who confirmed that there are no issues on their end. it seems to be with WPML setting. I really need your help please.
Thank you very much for your time
Symptoms:
The Syriac language is not displaying in the correct RTL direction on the website.
Questions:
Why is the Syriac language not displaying in RTL direction?
How can I fix the WPML settings to display Syriac correctly?
Thanks for contacting us. Could you please share your Website URL here so that I can check on the language direction issue? I believe this is related to your theme stylings and could be solved with some custom CSS code.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.