Before this ticket gets assigned to one of my colleagues, I will try to help.
Can you take a look at the browser console to see if there are any JavaScript errors when you click on that option and save it?
If you use Chrome, you can right-click on any blank space on the web page, select INSPECT, then select CONSOLE, and then re-do the process.
This might happen due to the current theme or one of the active plugins.
So one other thing you can try is this:
Please create a full website backup and let us know if the issue is still happening even when only the WPML plugins are active, and you are using a default WordPress theme.
Please try the following steps so that we can test for a compatibility-related issue:
- create a full website backup
- disable all plugins except WPML and its add-ons
- check if the issue is happening again
- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue
If the issue happens even with the non-WPML plugins disabled:
- leave all the non-WPML plugins deactivated
- switch to a default theme like TwentySeventeen
- try to recreate the issue now
If you can, it would be best to do this in a staging (testing) environment.
Please let us know how that goes and if following these steps solved your issue or brought any change.
Thank you for following up.
I created a staging of my website, deactivated all the plugins and activated the default theme.
The issue is still there.
I'm changing this option because I don't want the secondary language to appear on the products' links.
Please check the screenshot to understand what I mean.
This did not appear before.
Do I use the correct option?
Please help me disappear that and help me fix the issue with the settings.
I'm Osama from WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
I appreciate your help.
It is a good idea to delete the URL string.
I applied it on the main website, and it worked.
But how about the second issue please?
Can you please check if you can fix it?
If you make any changes on the settings and then refresh the page, you will see that the change didn't apply.
