Site key not matching

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Last updated by Bigul 3 weeks, 6 days ago.

Assisted by: Bigul.

Author	Posts
February 4, 2025 at 2:45 pm #16667351
christopheV-4	Background of the issue: I am trying to perform translations but encountered an issue with depleted credits. I received an error stating 'WPML plugin cannot connect to wpml.org' and 'wpml: Unable to register: Site key not matching' under the component: subscription-fetching. I attempted to unregister and register WPML again but was denied access with the message: 'Sorry, you are not allowed to access this page'. I manually updated the site key in the wp_options database table, specifically in the option_value of the icl_sitepress_settings option_name, but this did not resolve the issue. Symptoms: The error messages 'WPML plugin cannot connect to wpml.org' and 'wpml: Unable to register: Site key not matching' appeared. Additionally, I was unable to access the page to unregister WPML. Questions: How can I resolve the 'Site key not matching' error? Why am I unable to access the page to unregister WPML?
February 4, 2025 at 5:17 pm #16668053
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please try the workaround suggested in the following ticket after a full site backup and make sure you can access Plugins>>Add New>>Commerical Tab or not. https://wpml.org/forums/topic/cant-configure-the-wpml-plugin-sorry-you-are-not-allowed-to-access-this-page/#post-10869439 -- Thanks! Bigul

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