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Hello there
Thanks for your contact, and welcome to the WPML support forum!
Can you please do the following procedure to try to locate those strings?
- Please go to WPML -> Theme and plugins localization
- Select all plugins in the list and click on "Scan selected plugins for strings"
- When that finishes, select your theme in the other list and click on "Scan selected themes for strings"
- Now go to WPML -> String Translation and search for one of the items you couldn't find to translate and see if it will display now
If that doesn't work, please try to enable the option "Look for strings while pages are rendered" in WPML -> String Translation. Then visit that page in which the widget is located and go back to the String Translation, refresh the page and check if you'll be able to locate the strings now. (Please don't forget to uncheck the option "Look for strings while pages are rendered" once you're done).
Another attempt that you can try is to include those strings in String Translation following this procedure:
- Go to WPML -> String Translation and click on "Translate texts in admin screens" at the bottom of the page
- Search for one of the items you can't translate
- Select that string and include it in the String Translation
- Go to WPML -> String Translation and search now for that item and see if it will display now for translation
Please let me know how you proceed with these possible solutions. Looking forward to your reply!
Kind regards,
Mateus.
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