Translated versions of the site are showing strange old versions of the English version

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with outdated translations on your website's Spanish and Russian pages, where old versions of content appear instead of the updated English version. This includes missing video testimonials and links, as well as outdated text boxes.
Solution:
First, ensure that all translations are fully completed. In your WordPress admin, navigate to the specific post or page, and check the translation status. If the translation is incomplete, you will see a Gear icon indicating that updates are needed. Complete these translations to ensure all content is up-to-date. Additionally, after updating the WPML plugin, it's crucial to verify that all translations have been properly applied. If you're still seeing discrepancies after completing these steps, it might be due to caching or other configuration issues.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: ATE

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Last updated by ashleyS-12 1 month, 1 week ago.

Assisted by: Kor.

Author	Posts
March 24, 2025 at 10:59 pm #16854253
ashleyS-12	Background of the issue: I am trying to make sure all of our translations are up-to-date, but I see remnants of older versions of the website and some newer content isn't visible in the Spanish and Russian pages. This is happening on multiple pages throughout the site. Link to a page where the issue can be seen: hidden link Symptoms: Translated versions of the site are showing strange old versions of the English version. In the Spanish version, the video testimonial embed and the link to the Septic Reimbursement Program disappeared. In the Russian version, the video testimonial embed disappeared and an old text box about old program requirements is present. Questions: Why are the translated pages showing old versions of the content? How can I ensure that all translations are up-to-date and consistent with the English version?
March 26, 2025 at 1:10 am #16860266
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. Also, please update all WPML plugins to the latest version in WP > Plugins > Add new > Commercial Tab.
March 26, 2025 at 4:07 pm #16864159
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked and it looks you've not completed the translation here hidden link as shown in the attached screenshot. I've completed the translation for your Russian language and it shows up fine now. Could you check? hidden link
March 26, 2025 at 6:25 pm #16865018
ashleyS-12	This does look correct, thank you! When you say we haven't completed the translation, do you mean that there are untranslated strings, or is there another location to check the status of translations? I'm not seeing the attached screenshot so I'd love some clarification! Thanks so much!
March 27, 2025 at 1:12 am #16865918
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry for the missing screenshot. Here you go. If you refer to the translation status on the sidebar, the pencil icon shows that the translation is complete. Could you check the other one?
March 27, 2025 at 3:38 pm #16869451
ashleyS-12	Thank you so much, the screenshot helped a bunch! I'll get to fixing these other translations and we should be in good shape. I appreciate your help!