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This topic contains 1 reply, has 2 voices.

Last updated by Nigel 1 year, 3 months ago.

Assisted by: Nigel.

Author Posts
August 22, 2023 at 2:33 pm #14272233

michaelG-25

Hi there

Please help us out, there seems to be an translation error on a live onlineshop and now no one can buy the products due to this - very urgent:

This is the original German link of the product category:
hidden link

--> But when clicking on this (like eg. in the main navigation under "Essen") it suddenly changes to a different, wrong URL?

Here the same:
hidden link

All other categories are fine - it happens only on these two categories.
We renamed these two categories a few weeks ago - so long BEFORE we installed WPML at all - but maybe WPML has a confusion or something like this?

Many many thx for your help and best regards,
michael

Seite wurde nicht gefunden. • lavie 2023-08-22 at 4.07.47 PM.jpg
August 23, 2023 at 3:52 pm #14279363

Nigel
Supporter

Timezone: Europe/Madrid (GMT+01:00)

Hello Michael

Let me see if I can help.

I visited your site, but to be honest I'm not sure what the problem is from your description.

I don't see a language switcher when visiting your site, it looks like it is only available in German.

I understand from your description that some of the links relating to product categories are wrong.

Would you be able to clarify with screenshots which are the links that are wrong, and indicate what the correct links should be.

It is likely that I will need to visit the back end of your site to be able to look at the cause of the problem (once I've understood what the problem is), so to save time, let me ask you for site credentials now.

Let me mark your next reply as private so that I can get log-in credentials from you—you may want to create a temporary admin user for me to use that you can later delete. And be sure to have a current backup of your site.