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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 5 replies, has 2 voices.

Last updated by Kor 1 year, 9 months ago.

Assisted by: Kor.

Author Posts
April 30, 2023 at 5:10 pm #13563065

lauraN-2

Are you kidding me? How rude to close the chat!
https://wpml.org/forums/topic/wpml-chat-support-ticket-by-lauran-2-1682872225/
I was waiting for you the whole time, I got to the toilet and the chat is closed??? I was there 2 minutes later!!!

April 30, 2023 at 5:25 pm #13563093

lauraN-2

And the links provided were not useful

May 2, 2023 at 7:32 am #13567427

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

So sorry for the inconvenience. Chats are automatically closed for inactivity. We are not so clear about the issue you had there.

Could you share some examples and screenshots? Also, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

While checking your debug information, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for you?

Thanks!

Kor

May 8, 2023 at 9:35 am #13603635

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

May I know which course are you having issues translating? I've corrected this course hidden link and it should display the same as the English Language course.

If possible, please list the steps to replicate the issue.

Thanks!

Kor

May 8, 2023 at 9:37 am #13603665

lauraN-2

Yes its this course:
hidden link

It is translated but lessons are not synced. When a user completes the lesson in NL, it is not completed in EN.

May 8, 2023 at 9:57 am #13604021

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

To clarify, the courses are enrolled separately for each language and the progress is saved separately for each course.

This is something we considered as a feature request. However, We have also noticed that the Learndash team had implemented the feature of subscribing the users to the translated languages on their end, it would be better if you can report this to the learn dash team as well.

Thanks!

Kor

The topic ‘[Closed] Translating learndash courses’ is closed to new replies.