Background of the issue:
I am trying to translate YITH product filters using WPML. Officially, both plugins are compatible (see: https://wpml.org/plugin/yith-woocommerce-ajax-product-filter/). I followed the official method to translate the filters (hidden link).
Symptoms:
I encounter the error: 'WPML attempted to translate this page three times but failed. Please contact WPML support for assistance.' Product filters are not visible on translated category pages.
Questions:
Why are the product filters not visible on translated category pages?
How can I resolve the error message when attempting to translate the page?
1. Can you find the translation for those filters in WPML -> Strings Translation?
2. Are the product attributes used in those filters translated and synced? You can check it in WPML -> Taxonomy Translation.
1. **Check String Translation and filter presets**:
Confirm that all relevant filter strings and presets have been fully translated and published.
2. **Check for translation status of related taxonomy terms and attributes**:
Make sure that product attributes used in filters are translated and synchronized properly.
3. Run clean-up and synchronization options, such as:
* Fix post type assignment
* Fix terms count
* Clear the WPML cache
**** Important! Please make a DataBase backup before you proceed with this step****
4. Check the page translation job status:
If the page translation is stuck or incomplete, try cancelling and resending it from WPML > Translation Management. You can check this in WPML -> Translation Management -> Translation Jobs.
5. Permalink flush:
Go to Settings > Permalinks, and click Save Changes to flush rewrite rules.
6. Deactivate caching (if active):
Temporarily disable any caching plugins or server-side cache to rule out display issues.
If the above does not help and you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
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- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
I've checked things on your staging site, but unfortunately, I was unable to fix this problem. I'm consulting our second-tier supporters about this case and will update you here once I have their reply.
Please note that my weekend is Friday-Saturday, and I'll be able to continue to check this issue and help you on Sunday.
According to our second-tier supporter instructions, I switched WPML's Classic Translation Editor and translated 'Wind instruments'. In this case, I could proceed without error. Please see the attached screenshot classic-te.jpg. When I switched back to the Advanced Translation Editor, it also worked. Please see the attached screenshot, advanced-te.jpg. But on the front end, I still don't see the 'Wind instruments' filter. I don't see it in any language.
Our second-tier supporter instructed me to take a copy of your site and esclate this issue. Please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All In One Migration. Please let me know if you agree.
