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[Resolved] Unable to load jobs

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where they receive an error message 'Unable to load jobs' when trying to load waiting translations. This occurred after canceling a translation job and restoring a database backup.
Solution:
We resolved the issue by disabling the LiteSpeed cache for WordPress REST requests.

If this solution doesn't look relevant to your issue, please open a new support ticket with us.

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This topic contains 4 replies, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 4 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 28, 2023 at 4:18 pm #15135394

didierH-4

Hi,

I'm trying to load waiting translations, and I get the error "Unable to load jobs".
I had some problems with the thema and some translations, and I cancelled one job. Then, I had to restore a backup of the DB.
Could you please help ?
December 29, 2023 at 5:23 am #15135953

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello Didier 🙂

Welcome to WPML support. I'd be happy to help you with this.

Sure, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks
December 29, 2023 at 1:08 pm #15136745

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

FTP Details aren't working, so can you please check and update it accordingly in the previous private reply?

Also, Have you tried disabling all non-WPML plugins, switching to one of the default themes, and checking whether the issue persists or not?

Please remember to create a backup of your site (both files and the database) before making any updates or changes. This is always a good practice.

Also, it seems like php error reporting is enabled on your server, can you disable it and see if it helps?

Look forward to your reply.

Thanks
December 29, 2023 at 2:30 pm #15136894

didierH-4

We have not changed, modified or updated any plugins. The theme is unchanged. And everything was working properly just before. This error only appeared after editing a page in the main language, when a translation was already in progress. The problem is solely related to the use of WPML.
wp_debug is disabled.
January 1, 2024 at 4:14 am #15139106

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I went to LiteSpeed cache and disabled the cache for WordPress rest requests and it's working properly for me, can you please test it now?

Look forward to your reply.

Thanks