This thread is resolved. Here is a description of the problem and solution.
Problem: You are using WPML to manage translation jobs and encountered an issue where you expected to see a list of translations, but instead received an error message 'Unable to load translation jobs'. Solution: We found that the issue was due to an incomplete translation job that was still saved in the database while the original content had been deleted. We have manually fixed this issue for you.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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Background of the issue:
I am trying to use WPML to manage translation jobs. After a few days of using the plugin, I encountered an issue. The problem can be seen on this page: hidden link.
Symptoms:
I expected to see a list of translations, but instead, I got an error message saying 'Unable to load translation jobs'.
Questions:
Why am I unable to load translation jobs?
How can I resolve the issue of translation jobs not loading?
I've made a local copy of the website and run it via LocalWP, translation jobs loaded normally. So I need assistance with this exact instance on my client's website.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The ID is correct and I do not see any issues on the screenshots.
Your local copy works without making any changes to active plugins or the theme?
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site credentials will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
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The next time you reply, click on "I still need assistance".
Video: hidden link
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I took a local copy of your site for investigating the issue and checking for errors, but the issue does not occur on this copy. See screenshot.
I then checked your staging site, and the issue also does not occur there.
On your live site I am sadly not longer able to log in. It seems the password was changed. Could you please verify the provided information and adjust the password?
Please leave me a comment on this ticket once you are done with this task.
